Effective Date: 3/13/2025
1. Introduction
This Fulfillment Policy outlines the terms and conditions governing the services provided by Vacation Rental License (“Company,” “we,” “us,” or “our”). By purchasing our services, you (“Client,” “you,” or “your”) acknowledge and agree to the terms set forth herein.Our primary service is assisting property owners and investors in obtaining the required licenses for short-term rentals. While we strive to ensure accurate and timely processing, licensing approval is subject to governmental authorities and compliance with local regulations, which are beyond our control.
2. Service Fulfillment Process
Upon purchasing our services, the fulfillment process includes the following steps:
2.1 Order Confirmation
Clients receive an email confirmation upon payment, outlining the next steps and any required documentation.
2.2 Document Submission & Client Responsibilities
Clients are responsible for providing all necessary documentation, property details, and any requested information in a timely manner.
Failure to provide requested documents may delay processing and does not entitle the Client to a refund.
Clients must ensure all information submitted is truthful and accurate.
We are not liable for delays, rejections, or penalties due to incorrect, incomplete, or misleading information provided by the Client.
2.3 Research & Compliance Verification
We conduct research to verify licensing requirements and property eligibility based on local regulations.If we determine that your property is ineligible for licensing due to municipal restrictions, legal constraints, or pre-existing violations, we will notify you before proceeding further.
2.4 Application Preparation & Submission
Our team will prepare and submit licensing applications to the appropriate regulatory agencies, provided the Client meets all necessary requirements.
We do not guarantee approval, as final decisions are made by local regulatory authorities.
2.5 Status Updates & Ongoing Support
Clients receive periodic updates regarding the status of their application.
If additional information or action is required, we will notify the Client and provide guidance on the next steps.
3. Estimated Processing & Fulfillment Time
The timeframe for service completion varies by jurisdiction.
While we strive to process applications efficiently, we are not responsible for delays caused by government agencies, additional documentation requests, or unforeseen circumstances.Estimated timeframes for different phases of the process are as follows:
Initial Compliance Review: 3-5 business days
Application Preparation & Submission: 5-10 business days (depending on complexity)
Government Processing & Approval: Varies by jurisdiction (typically 2-8 weeks, but may take longer)
4. Disclaimers & Limitation of Liability
We are a licensing assistance service and do not provide legal, tax, or financial advice. Clients should consult with their own attorneys, accountants, or relevant professionals regarding regulatory and financial implications.
We do not guarantee licensing approval, as decisions are made by local government agencies based on their own review criteria.
We are not liable for delays, denials, fines, penalties, or enforcement actions resulting from:
Changes in local laws or regulations after service commencement
Pre-existing violations, liens, or compliance issues related to the property
Client’s failure to provide accurate or timely information
Actions taken (or not taken) by government authorities
Under no circumstances shall our liability exceed the total amount paid for the service in question.
5. Refund Policy
We maintain a fair and transparent refund policy while protecting our company from undue risk. Refund eligibility is subject to the following terms:
5.1 Non-Refundable Services
Due to the nature of our work, all payments are
non-refundable once we have begun research, compliance verification, or application preparation.Government fees, third-party charges, and filing costs paid on behalf of the Client are strictly
non-refundable.5.2 Refund Eligibility
Clients may be eligible for a refund in the following limited circumstances:
Full Refund: If we determine—before any work has begun—that your property is ineligible for licensing due to municipal regulations, we may issue a full refund (excluding payment processing fees).
Partial Refund (Up to 50%):
If we have begun research and compliance verification but have not yet submitted an application, we may issue a partial refund, less the cost of work already completed.
No Refund: No refunds will be issued under the following circumstances:The Client changes their mind or no longer wishes to proceed with licensing after work has started.
The licensing application is denied by regulatory authorities for reasons beyond our control.The Client fails to provide required documents, information, or signatures in a timely manner.Delays occur due to government processing times.
6. Cancellation & Service Modifications
Once work has begun, the service cannot be canceled, paused, or modified without our written consent.If the Client wishes to modify the scope of work, additional fees may apply.
7. Governing Law & Dispute Resolution
This Fulfillment Policy is governed by the laws of the state in which our business is registered.In the event of a dispute, the Client agrees to resolve matters through
negotiation and mediation before pursuing legal action.Any legal claims must be filed in the appropriate courts of [Your Business Location], and the Client agrees to waive any claims of jurisdiction elsewhere.
